instal the new for mac PDQ Inventory Enterprise 19.3.464.0

Extensive knowledge of Active Directory and Group Policies.Extensive knowledge of Microsoft Office 365.Extensive knowledge of Microsoft Windows and Apple Mac OS X.Knowledge of industry leading practices in Technical Administration of on premise and cloud solutions.Industry certifications are desirable: MCITP, ACMT, CCNA, CCT.Bachelor’s Degree in Computer Science, Information Technology, or related field, or equivalent combination of education and work experience.Experience supporting Windows and Mac OS X in an enterprise environment.4 or more years of related technology work experience.Coach junior staff on procedures, technology, and effective communications.Assist with the execution of special projects.Plan and execute desktop platform refresh deployments.

Respond to security incidents and assist in cyber-security investigations.Support multiple complex applications to ensure integrity and accessibility.Plan and coordinate multiple large, critical initiatives and resolve complex hardware, software, and connectivity problems.Troubleshoot problems by analyzing root causes and evaluating multiple solutions.Provide technical support and administration for IT systems to include support for servers, computers, laptops, mobile devices, and peripherals.Maintain, monitor, and support assigned systems of responsibility.Administer and audit account creation for systems of responsibility.React promptly to escalated support requests and incidents.Communicate and coordinate with users and all involved in resolving issues.Answer requests in a courteous, empathic manner, with appropriate urgency.Key responsibilities will include, but are not limited to: The Solution Center provides prompt and accurate support for most areas of responsibility of the Infrastructure & Operations group and ensures the availability and reliability of the desktop platform in a mixed Microsoft Windows and Apple Mac OS X computing environment. The Infrastructure & Operations department is responsible for Compute, Network, Messaging, Storage, Virtualization, Service Desk, Desktop Applications, SaaS Applications, Mobile, Cyber Security Operations, Telephony and Disaster Recovery.

This position is in the Solution Center, part of the Infrastructure & Operations department, in the Software Development & Operations group of the Technology & Operations corporate area at PBS, which is led by the CTO.

Instal the new for mac PDQ Inventory Enterprise 19.3.464.0